Dongbu Insurance Grateful to Customers

For winning 6 Sigma Innovation Award and swears to continue to provide customer-oriented products, services

Dongbu Insurance Co. won the Six Sigma Innovation Award at the 34th National Quality Management Convention held Nov. 3 at Coex, southern Seoul hosted by the National Standards Association.
President Kim Soon-hwan said he would like to thank the company's customers for their trust and love for the company for winning the award. The CEO said the company has been doing every thing possible to protect its policy holders from unexpected risks and accidents, in fully doing its responsibility to make sure what insurance can do. He said the company has been alert in seeing that all aspects of its nonlife insurance business is fulfilled through sustainable change and reform to develop top products and provide kind services to its customers.
The company is determined to do its utmost to make itself a global insurance company with strong competitive power in all aspects of its operation including the creation of value for customers, shareholders and employees. The company will above all, will keep its promises from this day on.
The company launched No.1 C&C management reform strategy in April, 2004, to make itself a top-class insurance firm and results from the strategy are that the company was born again as the most reformative insurance firm as it did away with existing business styles and practices and made investments in IT and scientific business activities.
The company has also tried to get closer to its customers by providing one-stop-service at worksites and one-stop online integrated support service system through the customer consultation centers.. The company has been practicing Global Standardization, and Real Time Enterprise as a core of its new growth reform and at the same time, implemented Process Innovation, Six Sigma, and others to upgrade its operation in a bid to change its working styles and make them part of the company's physical characteristics.
Dongbu Insurance has been growing fast as a superior insurance firm that provides value to its customers with its reform management capacity accumulated through the implementation of the Six Sigma reform program.
The company has been striving to provide the world best level customer service, products, integrated reimbursement centered on customers and the construction of customer-oriented MOT to achieve top customer satisfaction, top corporate value and top employee satisfaction as a business firm that can maintain these values on a sustainable basis..
The company will do its utmost to do its social responsibility to help the national economy and civil society by practicing just, transparent and realistic management.
In the meantime, Dongbu Insurance is a main affiliate of Dongbu Group set up in 1969 with corporate ideal of "good enterprise." The group started with construction, steel making as its core lines of business and then expanded into insurance and securities, followed by IT, semiconductor chips, bio-technology and new material, among others to be a leading business group in Korea. Dongbu Insurance joined the group in 1983 and has become one of the leading affiliates of the conglomerate, making a mighty contribution to the national economy.
A leading management ideal of Dongbu Insurance is to be a strong companion to its customers always accessible to them and promise a happy future for its customers. The company has always been striving to develop new and diversified insurance products including the auto insurance in order to provide satisfactory products to its customers.
The company was the first in the industry to introduce an auto insurance policy whose premiums are payable in six installments in a year with an automatic extension of the policy. The company has been trying to give a wide selection of insurance products to its customers by developing a wide range of insurance products.
The company has always been providing differentiated services in rapid, kind and quality guaranteed manner. For the first time, in the country, Dongbu Insurance launched quality guaranteed services for its auto insurance policy holders with its perfect reimbursement system. Cars can be towed from any where in the country in emergency cases, emergency fueling, unlocking locked equipment, recharging batteries and replacing flat tires and 'sos' service to drivers with simple repairs on cars free of charge.
The company has also been operating an emergency accident centers for 24 hours daily named the 'call back' system, customer plazas for one-stop service and free repair and check up services for drivers without accident records. nw

President Kim Soon-hwan of Dongbu Insurance Co., 2nd left, in the front row, is among the winners of the 34th National Quality Management Award on Nov. 3 at Coex, southern Seoul.