Asiana Tops Customer
Satisfaction Survey

Wins the airline category in the KCSI Survey for eleventh year

Asiana Airlines has topped the 2007 Korean Customer Satisfaction Index (KCSI) survey for the eleventh year since 1992.
Korea Management Association Consulting (KMAC) announced the results of the 2007 KCSI survey of men and women aged between 18 and 60. The KCSI survey is the oldest customer satisfaction survey in Korea.
Via online and offline customer satisfaction surveys, Asiana Airlines has continued to find and correct deficiencies in service. An exclusive team in charge of the integration of airport and in-flight services has been in place since 2006 in an effort to ensure continual innovation.
These efforts have paid off. Asiana Airlines has grabbed diverse service quality prizes from Korean and foreign service evaluation agencies. The Korean national flag carrier was certified as the top-rated 5-STAR airliner by the English global flight service appraisal agency SKYTRAX in 2007 and selected as the best airliner in Northeast Asia. Currently, the only airlines with a 5-STAR status are Asiana, Singapore Airlines,
Cathay Pacific, Qatar Airways and Malaysia Airlines System.
DISCOUNT OF STAR ALLIANCE AWARD TICKET MILEAGE REDEMPTION
Starting Oct. 1, 2007, Asiana Airlines passengers will earn Star Alliance Award Tickets with fewer miles when the distance of the round trip falls under the Z-5 Award Zone (10,001-15,000 miles).
A Star Alliance Award Air Ticket will be issued after deducting mileage in accordance with the mileage redemption chart, which is divided into 10 zones, after determining the actual flight distance.
For example, mileage redemption for first-class passengers belonging to the Z-5 Zone will change from 160,000 miles to 150,000 miles.
A new award program for around-the-world tours is a round trip program that allows passengers to leave from his or her country of departure, heading either east or west, travel across both the Pacific and Atlantic Oceans, and return to his or her country of departure to finish the tour. nw

Flight attendants from Asiana Airlines and ANA acknowledge as they begin to work on each other's flight according to a crew exchange program.